Return & Refund Policy

At Willa Farms, we want you to understand your options if a product isn’t right for you or something goes wrong with your order.

This policy applies to purchases made directly through willafarm.com from Digital Dough LLC, operating as Willa Farms.

30-Day First-Order Returns

You may request a return of your first Bone Broth Hot Cocoa order within 30 calendar days of delivery.

This applies to your first one-time purchase or the first shipment of a subscription. Opened and unopened bags are eligible under this first-order policy.

Approved change-of-mind returns are subject to customer-paid return shipping and a 20% restocking fee.

The return window begins on the delivery date. Contact us within that window to start your request.

How to Request a Return

Email support@willafarm.com with:

• Your order number.

• The name and email address used at checkout.

• The products you would like to return.

• A brief explanation of your request.

Our customer service team will review your request and provide the next steps.

Do not send products back before receiving return authorization. Once your return is approved, customer service will provide the correct return address and shipping instructions.

Our business mailing address is separate from our return facility. Please do not send returns to our business mailing address.

Return Shipping Costs

For approved change-of-mind returns, you are responsible for the cost of return shipping.

We recommend using a tracked shipping service and keeping your shipping receipt. Package the products securely and follow the instructions provided by our customer service team.

If we arrange a return label for you, we will disclose its cost before you agree to use it and explain whether that cost will be deducted from your refund.

20% Restocking Fee

A 20% restocking fee applies to approved change-of-mind returns.

The fee is calculated from the amount actually paid for the returned products after discounts and before taxes or shipping charges. It is deducted from your eligible refund.

For example, if you paid $50 for the returned products, the restocking fee would be $10.

Original shipping charges are not refunded for change-of-mind returns, except where required by law. Applicable taxes will be adjusted as required.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, email support@willafarm.com as soon as reasonably possible.

Include your order number and a description of the issue. Photographs of the product, packaging, shipping label, or batch number may help us investigate, where reasonably available.

Do not consume a product if its safety seal is broken or you believe it may be unsafe.

We will investigate and provide an appropriate resolution, which may include a replacement or refund. If a return is required because of a damaged, defective, or incorrectly supplied product, we will cover the necessary return shipping.

The 20% restocking fee does not apply to these issues, billing errors, or refunds where such a fee is prohibited by law.

Refund Processing

After we receive and inspect an authorized return, we will notify you whether your refund has been approved and explain any applicable deductions.

Approved refunds are issued to the original payment method within applicable legal time limits. Your bank or payment provider may take additional time to display the credit.

If we instruct you that a physical return is unnecessary, we will explain how your refund will be processed.

Subscription Orders

The 30-day first-order return policy applies to your initial subscription shipment. It does not restart with each renewal.

Later purchases and subscription renewals are not covered for change of mind under this voluntary first-order policy. This does not affect your rights concerning damaged, defective, missing, or incorrectly supplied products, unauthorized charges, or other circumstances protected by law.

Returning a product or requesting a refund does not automatically cancel your subscription. To stop future renewals, use your subscription-management portal or ask our customer service team to cancel it.

A charge taken after an effective cancellation will be investigated as a billing issue.

Promotional Gifts

Free promotional gifts have no separate cash refund value.

The restocking fee is calculated only on the amount actually paid for the returned products. We do not add the advertised retail value of a free gift to that calculation.

Any instructions concerning promotional gifts will be provided when your return is authorized.

Your Consumer Rights

This policy does not exclude or limit any rights or remedies that cannot lawfully be excluded.

Where applicable law provides a refund, replacement, cancellation right, or other remedy that differs from this voluntary policy, those legal requirements apply.

Contact Us

For return or refund assistance, email:

support@willafarm.com

Willa Farms

Please contact customer service for authorization and the correct return address before shipping any products.