FAQ & Help Center
Product questions
What is Willa Farms Bone Broth Hot Cocoa?
Bone Broth Hot Cocoa combines cocoa with beef-derived bone broth and collagen. It is intended to taste like hot cocoa, without a broth flavor.
How many servings and how much protein are in a bag?
Each bag contains 20 servings. One 39g scoop of dry mix provides 25g of protein. Check the product label for the full nutrition and ingredient information.
How do I prepare it?
Follow the preparation instructions on your product label. You can enjoy it hot or iced.
Does it contain milk or animal-derived ingredients?
Yes. It contains nonfat dry milk and is not suitable for someone with a milk allergy. It also contains beef-derived bone broth and collagen. Read the full ingredient list and warnings on the product label before use.
Shipping and orders
Where do you ship?
We mainly serve the United States, United Kingdom, and Canada. Worldwide shipping is available where a delivery option is offered for your address at checkout.
How long does shipping take?
Order processing takes 1 day. Estimated delivery is 5–14 business days after shipment. Delivery estimates are not guarantees. Shipping charges and any free-shipping offer are shown at checkout. See our Shipping Policy for details.
How do I track an order or get help?
Use the tracking information provided after shipment, or email support@willafarm.com with your order number and the email address used at checkout. Do not send payment card details.
Returns and refunds
Can I return my first order?
You may request a return of your first Bone Broth Hot Cocoa order within 30 calendar days of delivery, including an opened bag. Eligible change-of-mind returns require customer-paid return shipping and are subject to a 20% restocking fee. Email support@willafarm.com for authorization, instructions, and the separate return address before sending anything back. Do not mail returns to our business mailing address. See our Return & Refund Policy for full eligibility, deductions, and consumer rights.
What if my order is damaged, defective, or incorrect?
Contact support@willafarm.com with your order number and details. These issues are handled separately from change-of-mind returns under our Return & Refund Policy. Do not consume a product if its safety seal is broken or you believe it may be unsafe.
Subscriptions
How often do subscriptions renew, and what do they cost?
Subscriptions renew every 28 days. The subscription prices are US$38.99 for one bag, US$68.88 for two bags, and US$99.99 for three bags per renewal. Any applicable shipping charges and taxes are shown before purchase. Review your selected subscription terms before completing checkout.
Can I skip an order or cancel?
Yes. Use your subscription-management link or email support@willafarm.com before your next renewal charge to skip an upcoming order or cancel. Cancellation stops future renewals; it does not automatically cancel or refund an order already charged. See our Subscription Policy for details.
Contact Willa Farms
Digital Dough LLC, doing business as Willa Farms
Email: support@willafarm.com
Phone: (716) 638-3383
Business mailing address: 5237 Summerlin Commons Blvd., Suite #440, Fort Myers, FL 33907, United States.
Customer support provides the separate return address after a return is requested.